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Restaurant Training Manual – Presenting the Menu & Taking Food Order

The maitre d’/server should approach the table with a smile and pleasant eye contact, and should greet guests by saying, “Hello (time of day), Mr./s (guest’s name ), I am (staff name), your (hotel manager or waiter). The maitre d’/waiter should introduce the theme of the evening/day by saying: “Welcome to our evening… (name of theme), / day Mr./s… (name of guest)” .

In case the guest does not come to the bar for an aperitif, the butler should offer the aperitif to the guests by saying, “Would you like an aperitif, Mr./s (name of guest)?” The butler/waiter should ensure that the menus are in excellent condition (depending on the location), stand to the right side of the guest, with the menu open on the front page and holding it from the top , must first introduce to the ladies while maintaining eye contact saying: “Allow me to introduce you to our (theme menu name/menu of the day) Mr/s (guest name)”.

The maitre d’/server must introduce one of the daily specials (if applicable). The maitre d’/server should step back from the diners’ table for a few moments (3-5) minutes, allowing diners to study the menu, saying, “May I let you look at the menu, sir/s (guest name)? I’ll be back for your order shortly.” If specific items are unavailable, guests are notified accordingly, saying: “M/s (guest name), I’m sorry, unfortunately we don’t have (item name) today”. The maitre d’/server should return to the guests’ table with a smile and pleasant eye contact and ask them if they are ready to place their order, saying, “M/s (name of guest), are you ready to place your order?”

The butler/server should stand to the right side of the guest, ladies first, while smiling and maintaining eye contact and should take the order. The maitre d’/server should verbally highlight at least one menu item as a house or seasonal specialty, saying, “May I recommend the specialty of the day (name of dish)?” The maitre d’/waiter takes the children’s order first (if any), followed by the women’s and finally the host’s.

The maitre d’/server writes customer orders on the slip, numbering each person’s order and highlighting any special requests.

The butler/server clearly labels all portions of the children’s menu on the food order slip.

The maitre d’/waiter repeats the orders and retrieves the menus from the right hand side, women first saying, “May I repeat your order, please Sir/s… (name of the ‘guest)? Mrs. (guest name), you ordered (chosen menu), and Mr…. (customer name) you ordered (chosen menu)”.

The maitre d’/server ensures that the names of the guests, numbered orders, table number, number of people, name of the server, date and time of the order appear clearly on the order sheet. ordered.

The maitre d’/waiter steps away from the guests with a courtesy greeting and a smile, thanking the guests for their choice and wishing them a pleasant day/evening saying: “Thank you Sir/s (name of guest), have a pleasant (hour of the day).”

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